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DrillDown Icon What do I do if I forgot my MIDAS password?
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What can I do if I can't reset my Midas password myself?
 
If you cannot successfully create a new password using your security profile, ITS will reset your password for you. You will need to follow one of the following procedures:

  1. Come in person to the ITS Help Desk in Webb Center, present a picture ID and request to have their MIDAS password reset. Please review the Help Desk's Hours of Operation on this web site: http://www.odu.edu/ts/helpdesk.
  2. If you are out of the area, you must fax or email as an attachment a copy of a picture ID to the ITS Help Desk at 757-683-5616 or itshelp@odu.edu.
    Please include:
  • Your full name
  • Your University Identification Number (UIN)
  • Your date of birth
  • A phone number
You may need to wait between 15 minutes and 2 hours before you are able to login to some Midas services with your new Midas password. If you are still unable to login after this time frame, please contact us.
 


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