If you cannot successfully create a new password using your security profile, ITS will reset your password for you. You will need to follow one of the following procedures:
- Come in person to the ITS Help Desk in Webb Center, present a picture ID and request to have their MIDAS password reset. Please review the Help Desk's Hours of Operation on this web site: http://www.odu.edu/ts/helpdesk.
- If you are out of the area, you must fax or email as an attachment a copy of a picture ID to the ITS Help Desk at 757-683-5616 or firstname.lastname@example.org.
- Your full name
- Your University Identification Number (UIN)
- Your date of birth
- A phone number
You may need to wait between 15 minutes and 2 hours before you are able to login to some Midas services with your new Midas password. If you are still unable to login after this time frame, please contact us.